Shipping & Returns

 

Shipping Domestic

Pastels and Parcels offers regular, priority and express shipping through USPS for domestic US shipments. Shipping rates are standard USPS rates which may vary slightly to account for particulars of your order. Since our items are delicate, we handle each package with care (no robots!) item carefully and label them for special handling. Shipping types are listed here:

US STANDARD SHIPPING (3-7 BUSINESS DAYS): From $2.99

US PRIORITY SHIPPING (2-3 BUSINESS DAYS): From $6.49

US EXPRESS SHIPPING (1-2 BUSINESS DAYS): From $19.00

Shipping International

At the moment we are not offering international shipping during checkout, we hope to soon. However, if there's something you really like and would like to be shipped to you internationally please contact us: customerservice@pastelsandparcels.com for rates and arrange for shipping.

Returns and Exchanges

Every item we produce is hand-made with attention to fine craftsmanship. We strive to give you the best experience whether you wear them or display them on your walls. However, we fully understand if you choose to return an item. If our orders do not satisfy your needs, we offer a limited 14-day return policy from the date of purchase. Here are some conditions and exclusions:

1) Returns apply to jewel bOx and imageM store purchases only. We do not accept any returns on artwork and services purchases from studio.

2) For jewel bOx purchases, please do not return items that have been worn! Return them in their labelled original store jewel boxes.

3) For order returns below $50, you are responsible for shipping costs. 

4) For exchanges, please note that each work is a one-of-a-kind! We will fulfill the exchange as a custom order for the item you purchased. A custom order will be thematically close in style to the original item, but won't be an exact match. You can also choose a store credit to use on another item.  

5) Refunds will be issued as store credit once you've returned an item and we deem it fit to restock. For orders below $30, we will issue a store credit valid for 180 days from the date of issue. For refunds above $30, we will issue a refund after deducting a 3.5 % transaction fee for the return. 

Contact us by email at  customerservice@pastelsandparcels.com, to arrange for the return shipping.